National Consumer Protection Week March 3-9, 2013: FTC Releases Top 10 Complaint Categories for 2012

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FTC Releases Top 10 Complaint Categories for 2012

Identity Theft Tops List for 13th Consecutive Year

Identity  theft is once more the top complaint received by the Federal Trade Commission,  which has released its 2012 annual report of complaints. 2012  marks the first year in which the FTC received more than 2 million complaints  overall, and 369,132, or 18 percent, were related to identity theft. Of those,  more than 43 percent related to tax- or wage-related fraud.

The  report gives national data, as well as a state-by-state accounting of top  complaint categories and a listing of the metropolitan areas that generated the  most complaints. This includes the top 50 metropolitan areas for both fraud  complaints and identity theft complaints.

The remainder of complaint categories  making up the top 10 are:

Number Percent
Debt collection 199,721 10 percent
Banks and Lenders 132,340 6 percent
Shop-at-Home and  Catalog Sales 115,184 6 percent
Prizes, Sweepstakes  and Lotteries 98,479 5 percent
Impostor Scams 82,896 4 percent
Internet Services 81,438 4 percent
Auto-Related  Complaints 78,062 4 percent
Telephone and Mobile  Services 76,783 4 percent
Credit Cards 51,550 3 percent

The FTC published consumer information and tips for the categories. Read  Identity Theft consumer information. Links to additional consumer protection documents can be found on the FTC Website at

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