FDIC National Survey of Banks’ Efforts to Serve the Unbanked and Underbanked

2011 FDIC National Survey of Banks’ Efforts to Serve the Unbanked and Underbanked

The FDIC conducted a second nationwide survey of FDIC-insured  depository institutions (headquarters) to assess their efforts to serve  unbanked and underbanked individuals and families. This survey focuses on  banks’ basic transaction and savings account programs, auxiliary product and  service offerings, financial education and outreach efforts, and perceived  challenges as obstacles in offering financial products and services to unbanked  and underbanked consumers.

The findings will help  banks improve their abilities to meet the diverse financial needs of US  households and will inform the FDIC’s continuing economic inclusion efforts.

The report, 2011 FDIC Survey of Banks’ Efforts to Serve the Unbanked and Underbanked, was released on December  13, 2012. For any questions or concerns about the survey, please contact unbanked-banksurvey@fdic.gov.

2011 Report

Executive Summary Banks’ Efforts to Serve the Unbanked and Underbanked Report (PDF 1.5MB) Detailed Tables (Appendix A) Methodology (Appendix B) (PDF)

Frequently Asked Questions

Survey Instrument

FDIC Survey of Banks’ Efforts to Serve the Unbanked & Underbanked: Headquarter Survey (PDF Help) FDIC Survey of Banks’ Efforts to Serve the Unbanked & Underbanked: Branch Survey (PDF Help)

Leave a Reply

You can use these HTML tags

<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>